LEVEL 4
EVALUATION: RESULTS

ITEM

AMOUNT

Profit = average value of sales per year - cost of goods - cost of sales

Reduced meeting time cost = cost of meetings before program - cost of meetings after program.

Cost of meetings = (participant annual salary cost / number of working days) x hours attending meetings x number of participants.

Value of reduced customer complaints.

Value of training = (1) + (2) + (3) for training group - (1) + (2) + (3) for control group

VALUE ADDED FROM TRAINING = (4) - cost of training